About Coach Outlet Online
What Is Coach Outlet Online?
Coachoutlet.com is the only place online where you can purchase authentic Coach Outlet Product. Periodically, we offer special savings on limited products. Sales last as long as the offer as communicated by that particular event. All prices are in U.S. Dollars (USD $).
Are Products Sold Online The Same As Products Sold In Outlet Stores?
Yes, products available online are or will be for sale in most Coach Outlet stores. Online exclusive products are available only at CoachOutlet.live
Insider Information
Where Can I See My Rewards?
Sign into your account at COACHOUTLET.LIVE to see your rewards on your Insider dashboard. You can also see special offers tailored to you, exclusive product drops and learn more about your Coach Insider benefits.
Who Can Join Coach Insider And How?
All U.S. and Canada residents, 18 and older, are welcome to join. To become an Insider, all you have to do is create an account online at COACHOUTLET.LIVE or sign up with an associate in one of our stores.
Can I Redeem My Rewards At Any Coach Store?
You sure can! The Coach Insider program is now available to both Coach and Coach Outlet customers.
Can I Redeem My Rewards At Coach And Coach Outlet Stores Located In Canada?
Yes, you can.
I Signed Up To Become A Coach Insider At A Store. How Do I Finish Setting Up My Account Online?
You’ll receive an email with a link to finish setting up your account. The link expires in 12 hours. If your link has expired, sign into your account at COACHOUTLET.LIVE and click on “Forgot Password” to reset your password.
What Is The Customization Reward?
All Coach Insiders can receive free customizations on two customization-eligible products per calendar year, of up to $125 worth of embellishments or digital printing for each product. This reward may be redeemed at Coach stores with Coach Create stations and will soon be available to redeem on COACH.LIVE. It is currently not available at Coach Outlet stores or on CoachOutlet.com. Additional terms and conditions may apply.
Can I Lose My Rewards? Do They Expire?
We encourage you to redeem your rewards often so you can make the most of your Coach Insider membership. Certain rewards and offers expire, so be sure to check expiration dates on your Insider dashboard.
What Happens To My Reward If My Order Is Canceled?
If your order is canceled, please contact Customer Service atCoachInsider@Coach.live
Can I Use My Rewards On Past Purchases Or If I Forget To Use It During Checkout, Can I Redeem It Post Purchase?
We’re sorry but once a transaction is complete, you can no longer redeem your reward for that purchase.
What Are Insider Events And How Do I Get Early Access?
Throughout the year, you’ll get early access to sales and special product drops. You’ll also receive invitations to Coach Insider exclusive events. Be sure to list your local Coach or Coach Outlet store under “My Preferences” so you don’t miss a thing.
How Do I Opt Out Of Marketing Emails?
You can unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the “unsubscribe” link at the bottom of any email that you receive or email us at privacy@tapestry.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
How Can I Cancel My Coach Insider Membership?
Call Customer Care to cancel membership at 1-888-262-6224 (Retail) / 1-800-307-0040 (Outlet).
How Is My Personal Information used As A Coach Insider?
As a member of the Coach Insider loyalty program, your personal information will be used to administer your account and to provide you with rewards and recommendations. For further details, please see our Privacy Policy. If you have any questions, contact the Privacy Team at privacy@tapestry.com.
What Else Do I Need To Know?
The Coach Outlet Terms of Use and the Coach Terms of Use apply to your participation in the Coach Insider program.
What If I Have Additional Questions?
Ask away. We love hearing from you. Contact us at CoachInsider@Coach.com.
Email Preferences
How Do I Update My Email Preferences?
You can unsubscribe by clicking here- emailpreferences, by calling Customer Care at 1-800-307-0040, by emailing us at privacy@tapestry.live or by clicking on the unsubscribe link at the bottom of any Coach email that you receive.
Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY). Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 – 4 business days depending on your issuing bank. Please contact your bank for further questions.
What Forms of Payment Are Accepted?
Coachoutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and the Coach gift card.
How Will I Know Coach Received My Online Order?
Once you place an order with coachoutlet.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to call Coach Customer Care at 1-800-307-0040 to confirm that Coach has received your order.
What if I Have a Question About My Online Order?
If you have questions about your order, please email us at coachoutlet@coach.live, or call Coach Customer Care at 1-800-307-0040.
Can I Cancel or Change My Order?
For standard shipping orders placed within 45 minutes, you may cancel by visiting My Account or Track Order and select the order you would like to cancel. You may also request to cancel via Chat or by calling 1-800-307-0040. Successful cancelations with be confirmed via email.
How Many Items Can I Purchase?
Quantities are limited and available while supplies last. There is a 10-unit restriction per customer per purchase, with a maximum of 5 units per style. Coach Outlet may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of purchasing authentic Coach Outlet product. This quota is at Coach’s discretion and is subject to change.
When select styles are made available in quantities greater than 5, these items will be considered final sale and will not be eligible for price adjustments or returns. If a bulk order is not received, it is not eligible for replacement when marked delivered by the carrier.
Can I Order by Phone?
Yes! Online orders can be assisted by calling toll-free at 1-800-307-0040.
Can My Order Be Gift Wrapped?
Gift packaging is not available at this time.
How Is Sales Tax Calculated?
The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.
Can I Order or Ship Coach Products Outside of the United States?
Coachoutlet.com is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico.
Is It Safe to Use My Credit Card?
Yes. We accept credit card payments through a secure online server using advanced encryption services.
Do I Get Membership Benefits Immediately After Registering?
Yes, member benefits start immediately.
What if there is an issue with my order after it is delivered?
If you are unable to locate a delivered order, missing an item from your order, or something is wrong with an item in your order, you may open a claim here- assist narvar coachoutlet assist orderlookup.
Claims will be reviewed within 24 hours. Please note: Claims must be received within 30 days of the shipping date.
Payment Options
Payment Options:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
- Apple Pay
- Klarna
- Afterpay
- Coach gift cards
We do not accept checks, cash, or money orders online.
Using Multiple Credit Cards:
Up to two cards can be used on one order at checkout.
How to add a Promotion Code:
Sitewide promotions will automatically be applied once an eligible item is added to the cart. One-time use promotion codes can be added at checkout in the “Apply Promo” box. Please ensure that all requirements are met and that the code is typed exactly as received.
Repairs FAQ
What can be repaired?
We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like ready to wear, footwear, watches and eyewear, please give us a call at 1-800-307-0040, contact us at online, or visit your local store.
How do repairs work?
You can begin your repair one of two ways:
- In Store: Simply take it to any Coach store. You can find your nearest store by clicking here. Once you visit the store, our experts will guide you through the process of sending your bag to our Coach Repairs Workshop for further evaluation. If possible, please bring a copy of your receipt or order confirmation to assist the store associate in assessing and processing your repair.
- By Mail: If you are unable to visit a Coach Store, please print and include the Warranty Service Request Form (here), this document is required to evaluate your repair. you may send your item to our Coach Repairs Workshop yourself to the address listed on the form via an insured trackable service like UPS or FedEx.
Once received, you’ll receive an email confirmation letting you know your item has been received. Our repair artisans will carefully assess your item to make sure it can be repaired without compromising its integrity. Depending on the type of repair needed, repairs may take 4-6 weeks to complete. Please note that our repair workshop is unable to remove stains or refurbish leather. If your item is deemed unrepairable, it will be returned to you and any fees collected will be automatically refunded. When your item is on its way back to you, you will receive a shipping confirmation email containing tracking details.
How long does a repair take?
Once you receive the email that your item has been received and evaluated, the total repair process typically takes 4 to 6 weeks.
What if my item can’t be repaired? Will I get it back?
If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If fees have been collected, they will be automatically refunded. If your item is within its warranty period, has a quality issue and cannot be repaired, we will first attempt to replace your item, if the item is not available, we will send you a merchandise card for full value including tax.
Are repairs free?
Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees range from $40 to $160.
Still have questions? Please visit Customer Care for more assistance.